All job offers Sales Supervisor

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Main Responsibilities: Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships Identifies and handle client enquiries, concerns, and complaints Ensures store presentation is consistent with our brand image Supervise general housekeeping and cleaning duties including performing such duties, if necessary Coordinates with the team on the execution of sales plans and store events Manage and motivate staff to achieve sales targets established Ensures proper security measures are enforced Monitors and assists sales staff development by providing on-the-job training, product training, etc. Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls. Be a mentor to assistant sales supervisors and guide them where required Always maintain a high standard of personal grooming and professional conduct Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team Requirements & Capabilities: Passion in retail industry Tech savvy and good with IT/digital technology Fluent in English and other spoken, written languages a plus Must be a good team player pleasant service oriented and self-motivated Strong team building interpersonal and communication skills Hands on computer knowledge of MS Office

Major Responsibilities: Assist and report to Assistant Store Manager to manage and oversee the daily store operations. Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships Identifies and handle client enquiries, concerns and complaints Ensure store presentation is consistent with our brand image Supervise general housekeeping and cleaning duties including performing such duties, if necessary Coordinates with the team on the execution of sales plans and store events Manage and motivate staff to achieve sales targets established Ensure proper security measures are enforced Monitor and assist sales staff development by providing on-the-job training, product training, etc Communicate timely with both internal and external parties, which include emails, text messages and phone calls Be a mentor to assist sales staff and guide them where required Always maintain high standard of personal grooming and professional conduct Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team Requirements & Capabilities: Passion in retail industry At least 2 years in supervisory role Tech savvy and good with IT/digital technology Hands on knowledge in MS Office Good team player, pleasant, service oriented and self-motivated Strong team building, interpersonal and communication skills Fluent n English

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world" MAIN RESPONSIBILITIES: Back Office Customer Service Management Management and follow-up of Customer Services Contribute to your team's effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team. Be a real partner to sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on Customer Services Lead and Monitor the business performance of all service-related operations, ensuring alignment with business objectives Supervise and analyze conversion rates and average durations for reservations and customer requests Monitor lead times at each relevant step of the aftersales & repair lifecycle process, identifying bottlenecks and proposing corrective actions when needed Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store Actively review workflows for better efficiencies Store Administration HR & Store Team Administration Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc. Coordinate with external agencies to plan external / temporary staff Manage and / or organize internal communication: information dispatch, notes, organization chart or contact list updates, etc. Store orders Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms Oversee the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing Maintenance & Security Be responsible for store day-to-day maintenance (lighting, cleaning, access, security...): coordinate with suppliers and Head Office, ensure timely interventions, control the quality Manage internal and external security agents Team Management Global performance follow-up Follow up closely the quality of interactions of your team members with customers and make sure they are in line with Hermès Standards of excellence Organize weekly morning briefs with your team and provide regular feedbacks to your Assistant Store Manager (BOH) Develop your team member's ability to back each other up in case of absence Individual performance follow-up and development Participate in the training process for newcomers in your team: Hermès culture, product knowledge and other specific job responsibilities Continuously coach and train your team members on all knowledge and skills necessary to the pursuit of the team's objectives Be responsible for the yearly appraisals of your team members: monitor the development of all expected hard and soft skills, set the objectives for the following year, anticipate career path possibilities Recruitment Participate actively in the recruitment process for your team, with the support of your HR department: sourcing relevant profiles, conducting interviews etc. PERFORMANCE INDICATORS Relevant service-related KPIs (lead times, turnover generated from services, conversion rates etc) Individual contribution to the efficiency and quality of store administration / operations Quality of relationship and partnership with the sales team Quality of relationships with customers REQUIREMENTS & CAPABILITIES Passionate about retail and luxury Minimum 6 years of working experience Significant previous management experience in administrative / operations position, preferably in Retail environment Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate Service- and customer-oriented (internal and externa customers), with excellent communication skills Proficient with Excel / IT tools Team player - first experience of management appreciated Language requirements: fluency in English is mandatory (written and oral)

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia. YOUR TASKS: Retail Operations: Oversee daily operations of all Singapore DTC stores, ensuring smooth processes and premium customer service. Business Performance: Monitor KPIs, review store performance, and drive sales growth, profitability, and operational excellence. P&L Management: Hold full P&L responsibility per store, creating and reviewing models to ensure profitability and cash flow. Store Projects: Lead new store openings, renovations, and retail projects on time, on budget, and in line with brand standards. Campaign Execution: Partner with stakeholders to deliver impactful retail campaigns and in-store activations that drive traffic. Process Optimization: Develop, implement, and improve SOPs to maximize efficiency, compliance, and consistency across stores. Team Leadership: Coach, train, and motivate Store Managers to achieve business goals while building a customer-focused culture. Cross-Functional Support: Collaborate with HR, Finance, Merchandising, and Marketing to resolve issues and enhance store success. YOUR PROFILE: Leadership Skills: Proven ability to lead, motivate, and inspire retail teams to achieve targets and deliver best-in-class customer service. Analytical Skills: Strong financial and analytical abilities to manage P&L, review KPIs, and optimize store performance for sustainable profitability. Retail Expertise: Minimum 5 years' multi-store retail operations experience, ideally in footwear, fashion, or lifestyle brands. Educational Background: Bachelor's degree in Retail, Business, Management, or a related field preferred. Brand Passion: Enthusiastic advocate for the Birkenstock brand with a genuine passion for product and customer experience. Operational Excellence: Skilled in managing day-to-day store operations independently while aligning with global retail strategies. Language & Tech: Fluent in English, other languages a plus; proficient in Microsoft Office and experienced with retail systems. Working Style: Dynamic, hands-on, and resilient professional, comfortable in both retail and office environments, with flexibility for regional travel. WE OFFER: BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations! If you have any further questions, please contact [email protected].