All job offers Business analyst

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Primary Purpose: This role reports to the Senior Manager, Brand Marketing, E-commerce & CRM and is responsible for co-creating the customer strategy, leading execution, and developing smarter ways to attract, engage, and retain customers through data-driven insights, segmentation, and personalization. This is a hands-on role; you'll co-define the roadmap while also running campaigns, analyzing data and providing data and insights The successful individual will leverage their proficiency to... Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 123920 Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 123920

Overview (Text Only) Are you passionate about creating seamless digital experiences and driving automation? Foot Locker is looking for a Digital Solutions Analyst to join our team in Singapore and help us elevate customer service. This role blends strategic automation leadership with hands-on digital platform management to enhance customer experience across Foot Locker's global support ecosystem. Success means you will drive automation of service interactions, optimize digital support tools (especially Zendesk), and collaborate cross-functionally to ensure seamless, scalable, and customer-centric solutions. Responsibilities What You'll Do: Lead automation and process improvement initiatives and optimize digital support tools like Zendesk. Configure workflows, triggers, and macros to enhance customer journeys. Collaborate with Customer Service, Marketing, and Engineering teams to deliver scalable solutions. Analyze customer feedback and performance metrics to identify opportunities for improvement. Keep our self-service content fresh and relevant for every campaign and product launch. Conduct QA testing on new automation features or integrations (e.g., OMS, CMS). Collaborate with global teams to ensure localization and consistency across regions Analyse customer feedback and satisfaction metrics to identify areas of coaching and improvement. Qualifications What You'll Bring: 3+ years of hands-on Zendesk Sunshine administration or development experience. Strong knowledge of HTML, CSS3, SCSS, JSON, and JavaScript (Vue.js preferred). Experience with AI bots, unified communication systems, and customer feedback platforms. A proactive problem-solver with excellent communication and collaboration skills. Zendesk certification (or willingness to obtain). Proficient in managing multiple tasks in a high-volume, fast-paced environment. Benefits Why Foot Locker? At Foot Locker, we don't just sell sneakers-we create experiences. Join a global brand that values innovation, teamwork, and customer obsession. Be part of a fast-paced environment where your ideas make an impact. Lace Up for Your Next Career Move at Foot Locker Singapore! Apply now and help us redefine digital customer service at Foot Locker!