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Facial Therapist

Country : Singapore Singapore

Town : Singapore

Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields.

Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table.

In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees' external pursuits.

We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.

Job description


To manage and conduct specified Aesop Facial Treatments at Aesop Stores and Counters using the appropriate Aesop products and ingredients. Ensuring the highest level of service and consultation is provided to clients, the Facial Therapist actively seeks to develop the reputation and profile of the Aesop brand expanding their client base and contributes to maximising sales and financial growth. The Facial Therapist must always behave in a manner consistent with the values of Aesop. All decisions and actions are made in line with company procedures and guidelines.


Our facial treatment spaces are a physical manifestation of our unique approach to both skin care and customer service.

The successful candidate will possess a high standard of attention to detail and be responsible for:

- Ensuring the Aesop's approach to Treatments is upheld and demonstrated

- Ensuring the Aesop's approach to Customer Service and Consultations is upheld and demonstrated

- Providing consistent and reliable service and operational excellence

- Understanding clients requirements and prescribing appropriate products and services

- Engaging with clients to manage and expand the Facial Therapy business

- Providing consultation by prescribing the right products to new and existing customers

- Communicating Aesop philosophy to our customers

- Ensuring the highest level of service and explanation is provided to customers

- Ensuring every aspect of the customer's experience is positive and informative

- Maintaining inventory levels, and conduct weekly and monthly stock count


Managing day-to-day operation of facial business

Opening and closing responsibilities


Contribute to facial & store sales

Understand store sales budget and performance against KPIs

Support initiatives to improve product performance within facial team

Customer Experience

Ensure the Aesop approach to customer service and consultations is upheld and demonstrated

Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager

Stand for extended periods of time and undertake some lifting of up to 15kg

Brand Management

Be aware of marketing and promotional initiatives

Support shopping events

Assist Store Manager with maintaining relationships within local community

Adhere to standards for store and product presentation


Understand and meet Aesop's dress and grooming standards


Maintain effective, regular and Aesop appropriate communication with colleagues

Attend and participate in forums and meetings

Read and action all communications in a timely manner


Complete all delegated administrative tasks in an accurate and timely manner

Maintain proficient computer skills and program knowledge


Team Involvement and Support

- Assist in maintaining harmonious workplace relationships by openly and effectively communicating with other employees

- Be an active team member by demonstrating a willingness to help and support others

- Work in a cooperative manner with all other employees

- Adhere to the Equal Opportunity policy of the company

Health and Safety

- Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants

- Adhere to the Occupational Health and Safety policy of the company


We take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered.


We embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate.


We go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day.


We apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours.


We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.


We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.



- Previous beauty therapist experience, with products requiring specialist knowledge and demonstration-based techniques

- Certificate in Beauty Therapy, with a Diploma of Beauty Therapy being held in high regard

- Outstanding communication and people management abilities,

- Strong organizational and administration skills

- An understanding of the Aesop ethos

- A genuine dedication to facial therapy and the ability to work autonomously

Aesop's Inclusive Hiring Principles

"Diversity, Equity and Inclusion is not a project. It is a way of being."

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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