TIFFANY & CO careers

Operations Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails and Ecommerce orders processes. Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising). Manage verification of orders for fraud and ensure timely fulfillment. Qualifications High School Certificate or Equivalent. Previous customer service experience in retail or call center environment. Strong verbal and written communication skills. Possess excellent problem-solving skills. Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor. Familiarity with website technology, website navigation and terminology associated with internet commerce. Flexible working availability, including evenings and weekends. Preferred Tertiary Qualification Sales Execution Demonstrate and share with clients Brand presentation, storytelling, and product knowledge. Communicate with passion and authenticity, use elevated verbal and written language, embodying the Tiffany brand in every client interaction. Initiate proactive, elevated, and relevant product recommendations for the client to drive conversion and satisfaction. Meet and exceed commercial goals and track omni-channel business activities.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Are you passionate about Luxury Jewelry? Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! The Jeweler performs a variety of technical and operational duties in regards to repairs and alterations for new and customer owned jewelry in the market. They will work with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform services using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. While also possessing a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will provide basic watch services of battery and strap changes and bracelet lengthenings and shortenings. The Jeweler will report to the Director, Global Servicing and be based in our Warehouse. Responsibilities Perform servicing on all orders according to Tiffany & Co. standards. Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix. Productivity - Meet or exceed established productivity standards based on work mix and role. Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures. Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging. Meet with clients as requested to answer client questions and assist with alteration needs. Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques. Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements. Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support: Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects. Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc. Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure. Qualifications Minimum 2 years of experience Soldering experience Laser welding experience Diamond setting experience Strong attention to detail Customer service orientation Ability to converse professionally with clients and have a professional appearance Strong initiative and the ability to work without constant direction Ability to inspire trust, fairness, integrity, and professionalism Ability to work with cross functional teams Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment Preferred Degree from jewelry technical/design program Completion of Graduate Gemology degree or completion of courses Luxury Retail Experience

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Are you passionate about Luxury Jewelry? Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! The Polisher is responsible for polishing and washing all types of jewelry and other accessories in accordance with Tiffany quality standards and time frames. The Polisher is also responsible for meeting established production targets, as well as communicating order status, quality and service order process related issues. Responsibilities Polish and wash all assigned customer owned and stock jewelry items in accordance to Tiffany quality standards and time frames Maintain production targets and advising management of order processing, production quality and/or order processing issues Maintain an organized workstation and accurate log book of all completed orders, while providing order updates to the department's administrative staff. Work Health Safety Ensuring the health and safety of all employees, customers, contractors and visitors by eliminating or minimizing risks at the workplace. Ensure workers have an understanding of safe workflows. Ensure fixtures, fittings, plant, equipment and tools in the workplace are in a safe condition and are serviced or replaced regularly. Implement and comply with the Work Health & Safety Management System policy and procedures. Ensure Employees are aware of their responsibilities to report any injury or hazard immediately and facilitate resolution of WHS issues. Qualifications At least 5 years of polishing work experience with all metals and precious stones and/or relevant technical school training. Experience in washing various polished metals and gemstones. Ability to meet established deadlines. Ability to use multi or single-speed polishing machine and various polishing rouges. Ability to effectively communicate thoughts and ideas. Preferred Experience with sandblasting machines and techniques. Knowledge of polishing equipment and tools, as well as dust collection and wash out equipment.