THE BODY SHOP careers

The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell This role will be responsible in assisting in both retail and e-commerce operations by handling various tasks that connect and integrate physical and online sales channels. More about the role Category Management & Pricing Strategy Drive category growth through event planning, promotions, and work closely with Brand team on in-store staging and merchandising. Work closely with Forecast and Supply Chain to plan for phase out and discontinuation as well as clearance of aged and excess stock. Manage the store space and range product assortment and work closely with VM to optimise space productivity. Follow through the improvement plans and executions when required (i.e. Space and Range / Pricing Exercise / Window Analysis / Promotion Tracking). Propose and execute effective commercial improvement plans. Measure and evaluate performance through commercial reports. Retail price review - competitor price benchmarking exercise. Work closely with key stakeholder to optimise stocks and promotions. Calibrate promotional mechanics in system, to successfully reflect promotion criteria. Produce ad-hoc reports whenever required. Commercial Activities Plan promotion - supporting marketing campaigns and planning promotions that are consistent across both retail and e-commerce channels. This might involve coordinating sales events, discounts, and loyalty programs. Manage discount and drive product gross margin within budget in stores, direct channels and atrium events. Prepare promotion listings with effective mechanics and pricing to drive business KPIs (discount & margin). Support store based promotional activities with various 3rd Parties (Banks, MOE, Healthcare etc.). Support impromptu projects / exercise - Price Increase, Internal Sales and Activations. Manage product registration and clearance process with relevant government organisations to ensure stocks can be launched and sold in stores. Reporting and Data Analysis Provide quality analysis of categories performance through weekly and periodic reviews. Measure and evaluate performance of promotions and activations via regular post-mortems exercise. Active tracking of store based promotional activities to determine effectiveness. Provide solutions / sharpen promotions. Monitor, document and report competitor activities and promotions. Gate keep discount and margin when proposing promotions. Support ad-hoc cross-function training for data extraction and report analysis. Collaboration with Internal Teams (where applicable): Working very closely within Commercial team to develop and execute in-stores promotional activities. Liaising with stakeholders across key business functions to minimise operational challenges. Manage corporate sales customers for external sales opportunities. What we look for Experience: 3 years of experience in Buying, Merchandising or Product Management. Support ad-hoc cross-function training for data extraction and report analysis. Proven track record in business commercial knowledge and skill sets. Qualifications: Degree / Diploma in Business/ Retail Management Competencies required: Good analytical skills - comfortable with analysing data to identify trends and recommend improvements. Excellent attention to detail, numerate, methodical working approach. High proficiency with PC skills in spreadsheets and word processing (Excel). E-commerce Knowledge: Understanding of online retail platforms, including major e-commerce tools. Multi-tasking and Organisational Skills: Capable of handling multiple tasks across different channels. Problem-solving: Ability to address issues that arise in both retail and e-commerce environments. Good verbal and written communication skills.

What's in it for you? 44 hours work week | 2 to 2.5 days off per week 14 to 18 Annual Leave Days | Birthday Leave | Self-Love Day Annual Wage Supplement (AWS) Monthly Commission | Product Incentives Medical and Specialist Benefits | Dental Care Annual Health Screening | Employee Insurance Coverage Grooming Allowance | Product Allowance |Staff Discount Comprehensive employee training Career growth and development opportunities The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies. More about the role With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Beauty Advisors you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. What we look for Strong interpersonal skills to build rapport with customers - customer service experience is ideal Ability to communicate and listen effectively A genuine passion for beauty and the retail industry Open availability for evening, weekend, and holiday shifts Talent Drivers Collaborative Skills Personal Conduct Commerciality Purpose

What's in it for you? Hourly rate at $10.00 | Minimum 8 hours work week Completion Bonus every 6 months Commission | Product Incentives Medical Leave | Medical Benefits Product Allowance | Staff Discount Comprehensive employee training Career growth and development opportunities The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies. More about the role With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Beauty Advisors you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. What we look for Strong interpersonal skills to build rapport with customers - customer service experience is ideal Ability to communicate and listen effectively A genuine passion for beauty and the retail industry Open availability for evening, weekend, and holiday shifts Talent Drivers Collaborative Skills Personal Conduct Commerciality Purpose

The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell Manage the efficient and accurate execution of wholesale orders from franchisees, acting as the primary point of contact for markets on supply-related queries. By building and maintaining strong relationships with both markets and internal stakeholders, this role will ensure that market orders are processed in line with requirements, regulatory standards, and shipping schedules. Monitor orders from processing through to despatch, address any discrepancies or delays, and resolve any post-despatch issues such as QC claims and shipment discrepancies. A critical role in maximizing service levels (order fulfilment) to meet KPIs, analysing open orders, and collaborating with key internal stakeholders to ensure timely product delivery and achievement of monthly turnover target. More about the role Customer Care Act as the first point of contact for market supply-related queries. Build and maintain strong relationships with markets, committed to provide high quality service. Collaborate effectively with internal stakeholders to meet objectives and ensure smooth operations by managing and resolving queries promptly. Accurately and timely process market orders Order Management Order receipt: Verify order accuracy for both forecasting and non-forecasting markets. Handle ad-hoc market orders and request for supply availability checks to facilitate smooth order execution. Registration: Check with markets on registration status, and coordinate with master data team for updates in system. Pricing: Work with commercial team to update pricing in system for order processing. Data integrity: Maintain data accuracy, including managing substitutions, OTC change, discontinuation lines and deployment. Order Process: Process orders in line with market's requirements, regulatory standards and shipping schedules. Focus on increasing the likelihood of successful despatch by proactively maximizing orders, identifying and resolving challenges, while collaborating closely with the DC team to address shipping issues and meet despatch deadlines. Order Tracking: Review opportunities to fulfil backorders. Allocate BME orders from FSS to SAP, ensuring accurate data transfer. Track backorders hitting M+3 and inform markets to replan accordingly. Service levels: Drive improvement in order fulfillment to meet KPIs by analyzing open orders, maintaining data quality and optimizing available stock. Reporting: Communicate fulfillment status, open order reports, FSS reports and cross-line reports to markets. Post-Despatch Support: Handle post-despatch inquiries, address shipment discrepancies and quality control (QC) issues promptly to ensure timely resolution. Log and validate claims for QC, shortages, overages, and damages, following up and processing discrepancies and QC claim settlements. Task & Process Management: Process bank documentation for high-risk markets. Prepare for and attend monthly market S&OP for top 4 markets. Conduct regular check-ins with smaller markets to resolve queries, ensure alignment and offer necessary support. Handle air freight requests with shipping team and markets. Perform other Ad-hoc duties as needed Working Relationships & Interfaces (where applicable): Internal BSI DC01 APAC Data Process APAC Forecasting BSI Commercial APAC BM APAC Finance BSI Finance BSI Global Master Data BSI Regulatory External Franchise Markets Others Responsible for maintaining the ethical standards of The Body Shop including minimising the environmental, health and safety risks in the workplace. Report potential risks, real accidents and near misses to relevant managers. Champions, supports and participates in The Body Shop's Values and Campaigns. What we look for Experience: 1 to 2 years of experience in a customer care position in a supply chain or retail environment Knowledge of order management processes / supply chain Ability to process large amount of data accurately and efficiently to analyse and present to markets Attention to detail and accuracy Knowledge in SAP S4 SAP Basics (Create and Maintain Sales Orders, Open/Backlog Sales Order Management) preferred but not necessary Qualifications: Diploma/Degree in Supply Chain / Logistics Management or relevant aspect Competencies required: Fluent in both spoken and written English Ability to build and maintain relationships with markets and internal stakeholders Advanced Excel knowledge Strong analytical skills with a keen attention to detail and the ability to interpret data Capable of processing large volumes of complex and sensitive information accurately and efficiently, even in high-pressure situations Ability to co-ordinate and work with multiple parties, adapting to changing business priorities with independence Knowledge of supply chain concepts will be an added advantage