POMELLATO careers

Your opportunity We are currently seeking a Boutique Supervisor who will report to the Boutique Manager as part of our dynamic team in Singapore. Boutique Supervisor will assist Boutique Manager for overall management of the boutique, staffs, merchandise, and customer-service. The Boutique Supervisor will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandizing standards and set target/goals, building highly motivated teams, and developing sales associates into next level to maximize store performance. How you will contribute To develop the overall strategies and initiative for daily shop operations and managementTo ensure sales target (monthly/ yearly) is achievedTo maximize sales by attracting new customers, and public relationsTo uphold excellent quality, in conjunction with efficient and friendly high standard of customer service deliveryTo establish and implement action plans in cooperation with commercial teamTo be aware of local & surrounding trading environment and its impact on the salesTo coordinate in-store & promotional events with marketingTo ensure smooth execution of services taken places at shop and sustain premium brand imageStaff Management To train and discipline the staff to reflect business strategy and meet sales goalsTo manage, coach and motivate staff to achieve sales goals and to always perform an excellent customer serviceAssist in recruiting, training, and retaining talents to meet the needs of businessCRM / Clientele Management & Development To develop a quantitative and qualitative boutique database through KPIs, daily approach and trackingTo analysis a proper CRM follow up system to reflect business strategy and meet sales goals through proper use of these dataTo develop a new High Jewelry VIP clientele through support from commercial teamInventory Management To ensure safety and security are all in place including stocks and manpowerTo ensure proper inventory mix matching to market needs by regular feedbackTo monitor merchandise assortment on a regular basisTo manage healthy stock level and product mix to reflect sales and customer demandsVisual Merchandising To follow proper visual presentation guidelines from HQ to project the brand image and benefit sales through better display presentationTo make sure timely window and interior display changes pro-actively to feature various new items and create excitementTo maintain the highest standard of housekeeping (sales floor and back office)Administrative Management To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accountingTo control invoices and meet budgetary goalsLandlord and vendors relationship and managementWho you are Experience, business, and technical skills Above 3 years of sales leading experiences in luxury industryStrong sales driving skillGood team management skillGood English in both spoken and writtenSoft skills Open, passionate, with good communication skillAble to work under pressureWhy work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Your opportunity Ability to deliver good sales performance through exceptional standard of luxury excellence, develop new loyal customers and retain existing customers. How you will contribute Maximize sales performance, achieve assigned boutique team target and KPIsDeliver luxury and caring customer service, build customer relationship and loyaltyHandle customer enquiries and complaints, ensure issues are resolved to the satisfaction of customers and companySupport boutique operation and ensure all aspects at top qualityFollow company compliance, to conduct regular stock checks and assist the annual stock takeWho you are Prior experience in luxury retail or premium jewelry brands is preferredExcellent communication, customer service and interpersonal skillEnthusiastic team player, friendly personality with can-do attitudeImmediate availability is preferredWhy work with us? This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.