IWC careers

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen! Since 1868, IWC Schaffhausen has been producing timepieces of lasting value. Since then, the brand has evolved to be one of the world's leading brands in the luxury watch segment, crafting masterpieces of haute horlogerie at their finest, combining supreme precision with exclusive design. We are looking for a Marketing Intern who will support on a wide variety of Events and CRM-related projects for major upcoming calendar moments (Mid-Autumn Festival, Singapore Grand Prix, Holiday Season, Chinese New Year celebration, Valentine's Day celebration and ad hoc boutique and off-site events). This role is based in Singapore and will report directly to the CRM Manager and Senior Marketing Executive. In order to be successful in this role, the candidate must have excellent communication skills, a good eye for detail and possess a 'can-do' attitude. He/she must be willing to work with passion and grow with the brand. Duration: 6 Months YOUR MISSION AT IWC. CRM: Support in creating meaningful CRM activations and clienteling campaigns that drive sales in Singapore, Malaysia, Thailand and Australia Support on sourcing, organizing and distributing customer gifts for key calendar moments (Mid-Autumn Festival, Holiday Season, Chinese New Year etc) Communicate any gifting-related material and instructions proactively and in an engaging way with the boutique teams EVENTS: Support in conceptualization and coordination of Events in SEA, including Boutique activations, seasonal activations (Holiday Seasons, Chinese New Year) and ad hoc events for IWC's top customers and KOLs Provide onsite support during events (event setup, attendance taking, F&B coordination) Support with post event consolidation of information (attendance, return of investment, photos).

With a clear focus on technology and development, the Swiss watch manufacturer IWC Schaffhausen has been producing timepieces of lasting value since 1868. The company has gained an international reputation based on a passion for innovative solutions and technical ingenuity. One of the world's leading brands in the luxury watch segment, IWC crafts masterpieces of haute horlogerie at their finest, combining supreme precision with exclusive design. As an ecologically and socially responsible company, IWC is committed to sustainable production, supports institutions around the globe in their work with children and young people, and maintains partnerships with organizations dedicated to climate and environmental protection. Main Purpose: Reporting to the Managing Director SEAO and being Executive Committee member in the region, the Commercial Director is responsible for the omnichannel sales and distribution for the Maison in the region; he or she oversees and develops both internal and external network performance and profitability in line with Maison's strategy and identity. This role requires a strategic leader with focus on sales generation, partner relationship management, commercial strategy & performance and team development. Key responsibilities: Commercial Strategy & Performance Sales and revenue growth: define the commercial strategy and be accountable for meeting sales targets (maximizing omnichannel performance) Maximize the performance of IWC collections including novelties & High End Support the development of internal & external boutique network in the region by establishing clear development roadmaps (transformation aiming for a constant brand uplift) Partner management: manage key accounts & their network, foster relationships, optimize locations and representation across the region Define roadmaps to drive the performance of our Watch specialists multi-brand network performance and continue to strengthen partnership with our retailers Actively contribute to a long-term business plan and yearly strategic plan Collaborate closely with HQ on strategic initiatives that contribute to the brand equity development of the region Reporting: provides weekly and monthly estimates to Managing Director and other stakeholders Provide market insights on IWC's business as well as on competition and trends Collaborate closely with the Marketing Director on event format/schedules to drive & support the commercial performance P&L ownership of the commercial department Planning and Product Collaborate with Operations Director on sales forecasting, analyzing deliveries, allocations and wish list Collaborate with Operations Director on merchandising and forecasting ownership and improvements Retail Excellence: Define key strategies in retail and client-centric environment Develop and deploy measurable and impactful KPIs and define a strategy and action plans to motivate and lead retail teams with clear directions based on the goals and long-term vision Team Management & Talent Development Inspire, coach and manage team members to create a passionate environment Develop hand-in-hand with HR career paths to grow our commercial & retail talents Nurture the retail culture and diffuses a strong retail mindset in the region Foster new ideas that bring added value by providing cohesive and entrepreneurial environment Act as ambassador of the maison for partners, customers and commercial teams Requirements Strong experience in Sales/Retail Management Deep understanding of sales/retail performance and levers that drive the business Entrepreneurial thinking, natural leader with a strong empathetic and energetic communication style Strong analytical and organization skills Strong team working and project management skills combined with ability to work as part of a cross functional team Experience in working transversally with all key functions in markets & HQ Ability to work strategically and collaboratively across departments High level of integrity and dependability with a strong sense of urgency and results-orientation, with a track record for delivering to plan Flexibility to adapt quickly to changing circumstances; able to proactively question and challenge to prioritize and identify solutions in timely manner Clear thinker with outstanding numeric ability supported by a rounded commercial awareness

MISSION: The IWC Client Advisor is responsible for delivering stellar client experience and for achieving the personal sales targets as well as those of the boutique. You are passionate towards networking and community building. To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal. KEY RESPONSIBILITIES: Creates engaging and emotional client experience to clients Offer best in class service being it in boutique or virtually, making a clear difference vs competition Proactively recruit new prospects through networking and community building Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC's respective guidelines Engage in CRM-activities such as prospect follow-up on a daily basis Act as an ambassador in and out of the boutique, conveying passion for the brand Achieves individual and team sales targets, KPIs Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales Handle general Boutique administrations and back of house operations with care Ensure boutique operation comply with company policy QUALIFICATIONS: Possess entrepreneurial mindset - Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals High emotional intelligence and general education Excellent communicator, passionate towards connecting with others and develop strong networks Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour Creative, curious and versatile Team player with good interpersonal competences and empathetic Applicants with background in luxury retail sales and hospitality is a plus