GUCCI careers

Key Accountabilities Sales & Client Service Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication.Play an active role as Brand Ambassador by inculcating the brand vision to in still consumer brand loyalty.Proactive achievement of monthly sales objectivesFollow-up on client enquiries and requests, including after sales services, proactively and independently.Offer exceptional service standards, suggestions, and alternatives, as well as anticipating future needs.Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information.Exercise teamwork and collaboration to ensure that client needs are placed at top priority.Operations Adhere to all in-store SOPs.Assist with cashiering and daily closing settlement.Stocks receiving and packing in the respective categories assigned.All other related duties as assigned by the Store ManagerInventory Control Conduct category scans for inventory purposesAssist with stock maintenance and cycle counts.Replenishment of display merchandise as required.Key Requirements Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashionCustomer service oriented and driven in salesIndependent individual with strong decision making skillsInquisitive mindset with the ability to engagePassionate in growing a career within the luxury fashion industry

Key Accountabilities Sales & Client Service Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication.Play an active role as Brand Ambassador by inculcating the brand vision to in still consumer brand loyalty.Proactive achievement of monthly sales objectivesFollow-up on client enquiries and requests, including after sales services, proactively and independently.Offer exceptional service standards, suggestions, and alternatives, as well as anticipating future needs.Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information.Exercise teamwork and collaboration to ensure that client needs are placed at top priority.Operations Adhere to all in-store SOPs.Assist with cashiering and daily closing settlement.Stocks receiving and packing in the respective categories assigned.All other related duties as assigned by the Store ManagerInventory Control Conduct category scans for inventory purposesAssist with stock maintenance and cycle counts.Replenishment of display merchandise as required.Key Requirements Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashionCustomer service oriented and driven in salesIndependent individual with strong decision making skillsInquisitive mindset with the ability to engagePassionate in growing a career within the luxury fashion industry

KEY RESPONSIBILITIES Team management and development Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.Conduct regular and monthly performance conversations, discussing results and developing action plans.Participate in attracting, recruiting, and onboarding a high performing team.Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.Monitor your team’s adherence to company policies and procedures; follow up when needed.Support opening and closing of the store as Manager on Duty.Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors. Client service and development Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.Full utilization of the various clienteling tools to activate, retain and grow team and personal client base. Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.Lead from the shop floor, actively selling and role modelling the selling ceremony.Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.Manage and resolve customer issues, delighting and retaining the client relationship.Product and business development Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.Utilize digital platforms to support store and online product sales.JOB REQUIREMENTS Be Curious, Empathic and SensitiveMinimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashionDirect people management (team of 6/7) a strong plusWell-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.Independent individual with strong decision-making skills Passionate in growing a career within the luxury fashion industry.

Responsibilities Manage extensive travel arrangements for the President (covering South Asia & Pacific and Korea markets) and other travellers (including department managers and ad hoc travel staff)Coordinate meetings and prepare presentation slides and reportsCompile sales reports, travel related expenses, claims and invoices In-charge of stationery and pantry requisitionFollow up with contractors, vendors and building management on office and boutique renovation, leases etcSupport organization of company events such as Family Day and Dinner & DanceSupervise Receptionist cum Administrative AssistantAd-hoc administrative support and office management dutiesRequirements Diploma/Degree holders in any disciplineMin. 4 years of relevant experience preferably in the retail industryFluent in both English and KoreanProficient in Microsoft office (Word, Excel and PowerPoint)Able to perform in a fast-paced environment, multi-task and manage deadlinesPleasant personality, well-groomed, possess strong communication and interpersonal skillsMeticulous, independent, highly organized, resourceful and values teamwork

Greet and welcome guests/visitors promptly upon their arrival and direct visitors to the appropriate person and officeHandle incoming phone calls, screen, and forward them as necessaryMaintain a neat and organized reception area, with all necessary stationery and material Provide basic and accurate information in-person enquiries and via phone/email communicationManage the receipt, sorting and distribution of daily mail/deliveries, including arranging courier servicesMaintain office security by following safety procedures and controlling access at the reception desk Manage inventory and ordering of office supplies (pantry and stationery) Provide administrative support to the CFO's officePerform other clerical receptionist duties such as filing, photocopying, etc.Perform all other ad hoc tasks assigned by the line manager.