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29 Job offers

  • HYPEBEAST
    Hypebeast is a leading global platform for contemporary culture and lifestyle, and a premier destination for editorially-driven news and commerce. Founded in 2005, it became a publicly listed company in 2016, and today boasts a global readership across North America, Asia Pacific, Europe and more. The Group has expanded its publishing brands to a wider scope, encompassing Hypebeast and its multiple content distribution platforms, creative agency Hypemaker, and e-commerce and retail platform HBX. Responsibilities: Lead generation and amplification of existing accounts, in order to achieve individual as well as business business objectives. Defining and developing new business opportunities with advertisers and agencies. Identify opportunities and potential partnerships to accelerate growth of our platform and business in the APAC region. Understand clients' requirements, and provide a clear and concise brief to the creative and strategic planning teams. Selling both online & offline advertising solutions across all of Hypebeast's media properties. Selling Hypemaker creative production services Build proposals and pitch customise marketing strategies to clients. Managing advertising campaigns and working closely with the Creative, Editorial and Account Servicing teams to successfully manage and deliver from beginning to end. Proactively research and update on new online marketing (sales) trends and ideas. Analysing campaigns and communicating with Sales and Marketing counterparts on delivering client objectives. Scheduling campaigns into internal systems, resolving inventory conflicts and meeting production deadlines. Prepare and keep sales support files up to date - sales pipeline, brand partnership proposals Effective communication with the Partnerships team on new business and opportunities and actively participating at the weekly meetings.Requirements: 5-8 years of experience in advertising, account servicing, business development; within fashion, publishing field or digital media is a plus. Individuals who possess an active clientele in the fashion & retail industry are an advantage. Internet savvy, and a good presenter to introduce various advertising solutions to clients. High proficiency in both written and spoken English. Strong negotiation & PR skills with excellent written and verbal communication. Must be able to work independently and effectively Candidates should have sound knowledge towards digital marketing and demonstrate understanding while keeping informed of the latest trends. Comfortable juggling multiple tasks; ability to prioritise responsibilities; excellent time management; ability to work under tight deadlines and under pressure. A strong team player with positive attitude and mindset. Strong communication, analytical, time management and organizational skills. Ability to translate analytics into insights and recommendations. Familiar with fashion or youth culture. If you think you've got what it takes, please provide your cover letter, CV, and expected salary. This position is based and located in Singapore. Candidate must be eligible to work in Singapore. Personal data collected is for recruitment purposes only.
    Permanent
    Singapore
  • THE BODY SHOP
    The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell This role will be responsible in assisting in both retail and e-commerce operations by handling various tasks that connect and integrate physical and online sales channels. More about the role Category Management & Pricing Strategy Drive category growth through event planning, promotions, and work closely with Brand team on in-store staging and merchandising. Work closely with Forecast and Supply Chain to plan for phase out and discontinuation as well as clearance of aged and excess stock. Manage the store space and range product assortment and work closely with VM to optimise space productivity. Follow through the improvement plans and executions when required (i.e. Space and Range / Pricing Exercise / Window Analysis / Promotion Tracking). Propose and execute effective commercial improvement plans. Measure and evaluate performance through commercial reports. Retail price review - competitor price benchmarking exercise. Work closely with key stakeholder to optimise stocks and promotions. Calibrate promotional mechanics in system, to successfully reflect promotion criteria. Produce ad-hoc reports whenever required. Commercial Activities Plan promotion - supporting marketing campaigns and planning promotions that are consistent across both retail and e-commerce channels. This might involve coordinating sales events, discounts, and loyalty programs. Manage discount and drive product gross margin within budget in stores, direct channels and atrium events. Prepare promotion listings with effective mechanics and pricing to drive business KPIs (discount & margin). Support store based promotional activities with various 3rd Parties (Banks, MOE, Healthcare etc.). Support impromptu projects / exercise - Price Increase, Internal Sales and Activations. Manage product registration and clearance process with relevant government organisations to ensure stocks can be launched and sold in stores. Reporting and Data Analysis Provide quality analysis of categories performance through weekly and periodic reviews. Measure and evaluate performance of promotions and activations via regular post-mortems exercise. Active tracking of store based promotional activities to determine effectiveness. Provide solutions / sharpen promotions. Monitor, document and report competitor activities and promotions. Gate keep discount and margin when proposing promotions. Support ad-hoc cross-function training for data extraction and report analysis. Collaboration with Internal Teams (where applicable): Working very closely within Commercial team to develop and execute in-stores promotional activities. Liaising with stakeholders across key business functions to minimise operational challenges. Manage corporate sales customers for external sales opportunities. What we look for Experience: 3 years of experience in Buying, Merchandising or Product Management. Support ad-hoc cross-function training for data extraction and report analysis. Proven track record in business commercial knowledge and skill sets. Qualifications: Degree / Diploma in Business/ Retail Management Competencies required: Good analytical skills - comfortable with analysing data to identify trends and recommend improvements. Excellent attention to detail, numerate, methodical working approach. High proficiency with PC skills in spreadsheets and word processing (Excel). E-commerce Knowledge: Understanding of online retail platforms, including major e-commerce tools. Multi-tasking and Organisational Skills: Capable of handling multiple tasks across different channels. Problem-solving: Ability to address issues that arise in both retail and e-commerce environments. Good verbal and written communication skills.
    Permanent
    Singapore
  • MOVADO GROUP
    MOVADO GROUP
    Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
    Permanent
  • KATE SPADE
    Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. . Req ID: 122775 Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. . Req ID: 122775
    Permanent
    Singapore
  • CROCS
    At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.
    Permanent
    Singapore
  • CROCS
    At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.
    Permanent
    Singapore
  • PIAGET
    MISSION Reporting to the Managing Director and serving as a member of the local Executive Committee, the Commercial Director is responsible for translating the global commercial strategy to the specific market opportunities of the SEA region. This role leads the commercial team to drive sales performance through effective strategies and a performance-driven culture. It ensures the integration of all commercial needs across departments through close cross-functional collaboration. The Commercial Director champions the core values of the Maison while attracting, developing, and inspiring top talent. KEY RESPONSIBILITIES Network Development & Strategy - Build a 3-year network development strategy for SEA, aligned with the Maison's global direction and market potential - Identify and evaluate commercial development opportunities to expand the brand's footprint - Establish strong relationships with mall management teams. Support lease negotiations with landlords to improve profitability Sales Performance Management - Develop the 3-year commercial sales plan - Set ambitious yet realistic sales targets across the network and monitor performance - Ensure robust follow-up and reporting of retail network results - Validate each boutique's Commercial Action Plan, ensuring feasibility and timely follow-up - Define and lead High Jewellery action plans, including participation in local and international events Retail Partner Account Management - Define and implement business plans to drive partner sell-out - Ensure alignment between Retail Partner performance and Maison's strategic objectives through regular reviews and KPIs monitoring - Support Retail Partners with operational excellence: optimize assortments, streamline stock management, and improve in-store client experience - Drive retailization efforts through coaching, sharing of best practices Retail Operations Excellence - Guarantee the highest standards of boutique operations (client experience, client service, boutique maintenance) - Ensure full implementation of Maison policies and procedures, adapted to local regulations where needed - Support the deployment of dedicated tools to optimize Retail operations and improve productivity Client Development & Clienteling - In coordination with the Client team, lead the development and implementation of relevant boutique clienteling initiatives and CRM programs - Represent and act as an ambassador of the Maison and the market during events and with clients Team Management & Talent Development - Inspire and motivate Boutique Managers to build cohesive and high-performing sales teams - Manage Boutique Managers by tracking performance for overall team and individual staff - Lead recruitment, performance reviews, feedback processes, succession planning, and coaching initiatives - Collaborate closely with the local Trainer to build and execute Individual Training Plans for boutique management SCOPE Geographical Area: Southeast Asia (Singapore, Malaysia, Thailand, and Export Markets) Team Management: Direct management of 6 team members (office and retail) CANDIDATE PROFILE SKILLS - Retail / Retail Partner Strategy & Operations - Business Development - Sales Performance Management - Client Development & CRM - Talent Management - Cross-functional Project Leadership EXPERIENCE - 10-15 years in commercial leadership roles, ideally within luxury retail - Proven experience in international companies and multicultural environments - Solid retail operational background is essential ATTITUDE - Entrepreneurial spirit - Client-centric mindset - Results-focused STRENGTHS - Inspirational leadership with the ability to align and galvanize teams around a shared vision - Strong communication and interpersonal skills - High empathy and people-oriented leadership - Resilience and adaptability under pressure
    Permanent
    Singapore
  • HUDA BEAUTY
    HUDA BEAUTY
    Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness! Summary: The Senior Commercial Manager for APAC is responsible for the delivery and execution of the regional commercial strategy to pursue new & develop existing opportunities, in order to effectively manage and drive sell-in of inventory, as well as sell-out within our retail partners. The role requires a strategic thinker with an entrepreneurial spirit, that has excellent relationship building skills, and a high competency in driving sales. Essential Duties and Responsibilities: Lead the creation and delivery of retailer strategies that align with regional commercial objectives and strengthen Huda Beauty's market position Develop excellent relationships with retail partners, ensuring all opportunities to promote the brand are maximized Oversee and optimize sales performance, target achievement, demand forecasting, and inventory management to drive sustainable growth and ensure operational efficiency. Own forecasting, financial management, and full accountability for P&L delivery across each APAC market, ensuring profitability and alignment with regional objectives. Manage new clients and commercial relationships, including execution of tactical commercial deals Ensure adequate stock coverage for all products through forecasting accuracy and quota management working closely with the demand planning team Assist in net sales management, consistently monitoring shipments, changes in product availability, proactively identify OOS product risks or up ticks in demand and manage product discontinuation/phase outs to minimize non-productive inventory Work collaboratively with the General Manager to proactively suggest specific approaches to drive APAC localization e.g. Product, Pricing, go to market strategy Partner closely with Finance to execute promotional strategy & eliminate excess stock Overseeing human resource management, incorporating recruitment and assessment of the Regional field team Optimize BA productivity through KPI setting and implementation of an incentive program working closely with the BAs and field team, as well as closely monitoring BA ROI Work closely with PR, Trade Marketing, Training and VM to ensure effective execution of marketing plan across the region Work closely with compliance team to ensure all regulatory requirements are in place in a timely manner Ensuring Huda Beauty has exposure and maximum visibility in new launches and product focus Ensure consistency of HB image is maintained across the region Liaise with Education Manager to ensure training plans are aligned with brand objectives Monitoring Huda Beauty positioning in the market vs competition Support any ad-hoc project as required by the business 6+ years experience in commercial management in SEA (beauty and/or luxury experience) Strong beauty/makeup industry knowledge is essential (locally, regionally and globally) Proven success in sales and/or marketing, as well as evidence of the ability to manage relationships with key clients and stakeholders Strong working knowledge of metrics to monitor the performance of commercial activities, reporting results to senior management. Strategic development and critical thinking skills needed to assist in setting financial targets, developing budgets, and monitoring compliance Excellent relational skills, working tirelessly to build and maintain beneficial partnerships with key stakeholders. Solid knowledge of forecasting, performance reporting and financial/budgeting processes including P&L management Excellent instincts and commercial awareness coupled with a strategic mindset Excellent team player Excellent leadership skills Excellent organizational skills Outstanding communication and interpersonal skills Fluent in English (in addition other language(s) will be an advantage Monthly "Self Love Days" - at company discretion Premium Medical/Dental/Vision coverage for employee plus dependents Monthly coaching sessions with our in-house Success Coach Employee discounts on all Huda Beauty products Quarterly product gifting Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
    Permanent
    Singapore
  • JAEGER-LECOULTRE
    JAEGER-LECOULTRE
    POSITION SUMMARY Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager. The primary mission of the Client Relations Manager is to support and cultivate the VIC client evolution, including expansion and retention in Singapore, thereby ensuring qualitative and sustainable growth. You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. As well as deep dive into client analysis, transforming data into client-centric action plans. You will be rostered at the boutique with sales responsibility. KEY RESPONSIBILITIES CLIENT FOCUS VIC Recruitment Develop own VIC portfolio by recruiting high potential clients into the brand Participating in Local and International Events and act as Maison Ambassador Develop High Watchmaking (>100 KEUR) segments by closing sales Provide strategic direction on VIC treatment and initiatives Engagement Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty Manage and follow up with VIC clients watch care and repairs Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team. Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences Prepare and analyze in-boutique events sales ROI and feedback as required Create and execute a plan to re-activate sleeping/inactive clients in the database COMMERCIAL FOCUS Demonstrate ability to consistently achieve or exceed sales targets and KPI's Develop business acumen that assesses and strategizes effectively based on data and local market intelligence Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy TEAM SUPPORT FOCUS Act as an expert and provide coaching and support to the team with their client portfolio Propose VIC client entertainment and engagement activities to the team Support boutique team on VIC client sales presentation, product analysis, clienteling activities Collaborate and support boutique team in the selling ceremony to increase sales Provide regular reports and qualitative feedback on client behavior, market context, and competition Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters YOUR PROFILE You have a minimum of 10 years of professional experience, preferably in the luxury retail industry with previous commercial exposure and a business development background You have acquired an established network of loyal and qualitative clients to leverage You are a strategic thinker who anticipates challenges and develops varied-term solutions You have a strong customer focus and good client management knowledge You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved You are creative and can handle and deal comfortably in a multinational environment You are a strong communicator with the ability to influence at all levels You are proficient in MS Office You speak English and Mandarin fluently YOUR JOURNEY WITH US If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet a few colleagues in the HR and Business teams in an individual interview.
    Permanent
    Singapore
  • SEPHORA
    At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Sephora SEA's omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace). Human Resources Business Partner (Assistant Manager), Singapore As the Retail HR Business Partner for Singapore, you will strategically collaborate with the Head of HR & Education, SGMY. Your role will involve aligning HR initiatives with key business objectives, providing expert guidance and support in critical areas such as talent management, organizational development, employee relations, and performance management. This ensures that all HR endeavors directly contribute to the sustained success and growth of the business. You will shine here if you enjoy... Business Partnering Building collaborative and trusting collaborative relationships with business leaders, anticipating business needs and implement appropriate initiatives Working with the Store Leads to build organization and people capabilities, improving workforce profile to increase efficiencies for long-term business growth Maintaining and make use of HR analytics to recommend and support people related decision Supporting and facilitate talent movement across the business Performance Management Managing the Annual Performance for Retail team to ensure timely submissions including appropriate justifications for promotion recommendations Supporting the Managers in Performance Improvement Plan, provide support in staff exit when necessary Coaching and providing guidance to Managers on managing performance issues at all levels Resolving complex employee relations issues and address grievances Recruitment Drive talent recruitment and hiring plans Support employment brand initiatives Identification and selection of key talent for the organization Tracking and reporting employee fulfillment, turnover, absenteeism, diversity etc. Employee Relations Managing ER issues within the Stores Acting as an advisor to line managers in order to educate them and minimise risk Ensuring compliance with local law and Compnay policy throughout the employee lifecycle Communicating and implementing changes to HR policies and procedures Ensuring disciplinary procedure is properly applied before any employee is exited from the business Employee Experience Responsible for developing and implementing employee engagement initiatives for Sephora Singapore Manage employee experience throughout their employment life-cycle; attraction, recruitment, onboarding, development, recognition, retention and separation HR projects Driving and supporting all global, regional and country level HR projects We would love to hear from you if you are/have... A degree in Human Resource Management / Business Administration/ Management or equivalent with at least 7-10 years of experience as a HR Generalist. Strong HR generalist experience in the areas of hiring, development, compensation & benefit, etc is required Good knowledge of employment law & regulations and HR practices, experience in dealing with Employee Relations matter Hands-on and solution-oriented with the ability to manage some operational areas if required on an ad-hoc basis You enjoy entrepreneurial culture and able to work in a fast paced environment with numerous stakeholders Autonomous self-starter, organized and able to meet deadlines. High learning agility, adaptable and flexible to accept new ideas, people and procedures and able to work under pressure. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
    Permanent
    Singapore
  • HERMES
    Roles & Responsibilities 1. Back Office Customer Service Management Management and follow-up of Customer Services Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) Be a real partner to sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on Customer Services Be responsible for the business performance of all service-related operations Monitor conversion rates and average duration for reservations and customer requests Monitor lead times at each relevant step of the aftersales & repair life cycle Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store 2. Internal Control & Procedures Till Control Support till activities only if needed Stock Control Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies Compliance and knowledge on internal procedures Manage the store archiving for relevant documents, following local and group internal control rules Be responsible for the application of procedures related to internal control and health & safety Support sales teams through the use of digital tools and be the store's key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue 3. Store Team Administration Store Admin Assist in managing the staff rota to optimize sales floor coverage Coordinate with external agencies to plan external / temporary staff Manage and organize internal communication Plan monthly staff roster Store orders Be responsible and supervise the allocation of staff uniforms Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing Follow-up on general costs Maintenance & Security Be responsible for store day-to-day maintenance and coordinate with suppliers/office to ensure timely interventions Manage internal and external security agents Profile Passionate about retail and luxury Significant previous experience in administrative / operations position, preferably in Retail environment Organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate Service and customer-oriented with excellent communication skills Proficient with Excel / IT tools Team player Language requirements: fluency in English is mandatory (written and oral)
    Permanent
    Singapore
  • GUESS
    GUESS
    GUESS is a global leader in the fashion industry, renowned for setting trends and delivering high-quality, stylish products. We are seeking an experienced and results-driven Account Manager to oversee our retail operations in the Philippines and Vietnam. This key leadership role will be instrumental in driving sales performance, ensuring operational excellence, and fostering high-performing teams that embody the GUESS brand values. The Account Manager will play a crucial role in supporting our continued growth and success in the Southeast Asian market. Purpose Strategic Leadership: Drive the growth and development of the brand in the Philippines and Vietnam market across all channels (retail, wholesale, and e-commerce) Brand Representation: Serve as the primary point of contact for the brand in the Philippines and Vietnam, ensuring strong alignment between the brand, distributor. and franchise partner Operational Excellence: Oversee the day-to-day operations of the Philippines and Vietnam market, ensuring compliance with brand standards and operational KPIs Key Responsibilities Market Analysis: Conduct regular market analysis to identify growth opportunities, assess competition, and track the performance of the Philippines and Vietnam market Strategy Development: Develop and implement a comprehensive brand strategy for the Philippines and Vietnam, aligning with regional and global goals Partner Management: Build and maintain strong relationships with distributor and franchise partners, fostering collaboration and ensuring their success Operational Oversight: Monitor and manage the operational performance of the Philippines and Vietnam market, including store openings, visual merchandising, staff training, and compliance with brand standards Sales and Marketing: Collaborate with the marketing team to develop and execute effective sales and marketing campaigns in the Philippines and Vietnam Financial Management: Track and analyze the financial performance of the Philippines and Vietnam market, ensuring profitability and meeting revenue targets Team Leadership: Ensure the distributor has a high-performing team to support the growth and success of the Philippines and Vietnam market Experience: Minimum 5 years of experience in retail, franchise management, or a related field, with a proven track record of success Market Knowledge: Strong understanding of the Southeast Asian market, including consumer trends, retail landscape, and cultural nuances Brand Management: Experience in managing and developing brands, with a focus on luxury or premium brands Leadership: Proven leadership skills, including the ability to motivate, inspire, and develop teams Communication: Excellent communication and interpersonal skills, both written and verbal Problem-Solving: Strong analytical and problem-solving skills Adaptability: Ability to adapt to changing market conditions and business needs Language Skills: Fluency in English and local language of the responsible markets will be preferred Travel: Willingness to travel frequently within the Philippines and Vietnam
    Permanent
    Singapore
  • ESSILORLUXOTTICA GROUP
    If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Oliver Peoples, Vogue Eyewear, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut and LensCrafters, and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible! Your role We are looking for an experienced Lens, Business Development Executive to lead the development of the lens business across different districts. The Business Development Executive is responsible for identifying leads and business opportunities for the category as well as maintaining client accounts. He/She will ultimately responsible for delivering the commercial objectives and develop strategic techniques to grow the optical (lens) business in assigned state. Main responsibilities: - Overall responsible for the achievements of sales, growth and profitability of the assigned accounts - Reponsible for planning and execution of collaborative marketing initiatives with key accounts - Responsible for portfolio management (brands / products) ensuring ongoing success of specific brands or product lines - Plan, organize and manage key account related activities that includes eye-care practitioners' training, consumer road show, trade show, promotional campaigns and new product launches - Provide after-sales support to Key and major clients Main requirements: - Proven experience in customer management and sales analysis. - Strong analytical skills with the ability to interpret data and provide actionable insights. - Excellent communication and interpersonal skills. - Proficiency in data management tools and excel. - Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
    Permanent
    Singapore
  • ESSILORLUXOTTICA GROUP
    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 200,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. JOB SCOPE AND MAIN RESPONSIBILITIES: We are looking for a passionate, motivated, curious, and entrepreneurial talent, to join us at our Singapore Regional Office. You will have the chance to give your contribution to a wide portfolio of brands such as Prada, Burberry, Coach, Emporio Armani, etc. You will be involved from Day 1 in exciting projects aimed at continuously enhancing the brands' presence in the APAC region. Your role will be pivotal to support the Portfolio Business Director and team (based in Singapore and Milan) in driving brand growth and local projects monitoring. A strong collaboration with local and regional teams will be requested, across all APAC countries. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: MARKET CROSS-CHANNEL SUPPORT: support the APAC Portfolio Business Director and team (Singapore and Milan) with day-to-day tasks and in making sure that corporate information properly flows towards the local teams. This includes: Communication sharing from Global to Markets, Local projects coordination, reminding timings, deadlines and setting the right timeline Projects execution tracking and reporting: doors coverage, budget invested, picture report Local projects planning with Global product team, Global communication team and collection of product forecast if needed Helping booking meetings with Global teams when required MANAGEMENT OF INTERNAL STAKEHOLDERS: manage relationships cross-markets (APAC) ensuring collection of needs and cascading on brand information, as well as cross-team with Milan when needed DATA DRIVEN ANALYSIS: When needed, monitor sell-in figures by country, channel and category (Sun, Optical, Kids) using Luxottica Business Intelligence platform. These reporting data will then be used to analyze business KPIs and define main take outs. KEY REQUIREMENTS: Educational Background in Business and / or Marketing Recently graduated in a Master's level degree study - ideally with a previous stage experience in a complex structured multinational environment Strong problem solving skills You are comfortable with numbers, excel usage and analysis Solid experience with Microsoft Applications Overall positive attitude and proactively searching how to best support your manager and the markets You want to learn starting from the basics and being very hands on You do not see problems, you are happy to look for solutions You are passionate and committed and you take your responsibility seriously You are capable of creating solid relationships with people, who might have a different cultural background and are open to new ideas and points of view You are flexible and able to work independently when necessary Able to commit 6mths full time internship
    Internship
    Singapore
  • ESSILORLUXOTTICA GROUP
    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 200,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. JOB SCOPE AND MAIN RESPONSIBILITIES: We are looking for an Intern to support Retail Store Operations department based in Singapore Head office. The resource will collaborate cross-functionally (marketing, product, finance, IT) supporting the Operations Assistant Manager in delivering operational excellence in stores ensuring outstanding customer experience AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: Support the SEA Retail Store Operations department in executing and overseeing diverse projects related to vendor management, communication platforms, stock management, in-store procedures, and compliance. Aid stores in resolving operational challenges. Foster operational efficiency by assisting in the creation of tools that address team requirements. Collaborate with stores and office departments to provide guidance, procedures, and training. KEY REQUIREMENTS: Currently studying with MANAGEMENT (major of studies) Analytical ability and passion, business oriented and used to work with Microsoft Excel (proficient) Strong project management skills/ability to work on multiple topics concurrently under tight deadlines. Reliable, autonomous, precise, good organization & communication skills Positive and proactive attitude
    Internship
    Singapore
  • IWC
    With a clear focus on technology and development, the Swiss watch manufacturer IWC Schaffhausen has been producing timepieces of lasting value since 1868. The company has gained an international reputation based on a passion for innovative solutions and technical ingenuity. One of the world's leading brands in the luxury watch segment, IWC crafts masterpieces of haute horlogerie at their finest, combining supreme precision with exclusive design. As an ecologically and socially responsible company, IWC is committed to sustainable production, supports institutions around the globe in their work with children and young people, and maintains partnerships with organizations dedicated to climate and environmental protection. Main Purpose: Reporting to the Managing Director SEAO and being Executive Committee member in the region, the Commercial Director is responsible for the omnichannel sales and distribution for the Maison in the region; he or she oversees and develops both internal and external network performance and profitability in line with Maison's strategy and identity. This role requires a strategic leader with focus on sales generation, partner relationship management, commercial strategy & performance and team development. Key responsibilities: Commercial Strategy & Performance Sales and revenue growth: define the commercial strategy and be accountable for meeting sales targets (maximizing omnichannel performance) Maximize the performance of IWC collections including novelties & High End Support the development of internal & external boutique network in the region by establishing clear development roadmaps (transformation aiming for a constant brand uplift) Partner management: manage key accounts & their network, foster relationships, optimize locations and representation across the region Define roadmaps to drive the performance of our Watch specialists multi-brand network performance and continue to strengthen partnership with our retailers Actively contribute to a long-term business plan and yearly strategic plan Collaborate closely with HQ on strategic initiatives that contribute to the brand equity development of the region Reporting: provides weekly and monthly estimates to Managing Director and other stakeholders Provide market insights on IWC's business as well as on competition and trends Collaborate closely with the Marketing Director on event format/schedules to drive & support the commercial performance P&L ownership of the commercial department Planning and Product Collaborate with Operations Director on sales forecasting, analyzing deliveries, allocations and wish list Collaborate with Operations Director on merchandising and forecasting ownership and improvements Retail Excellence: Define key strategies in retail and client-centric environment Develop and deploy measurable and impactful KPIs and define a strategy and action plans to motivate and lead retail teams with clear directions based on the goals and long-term vision Team Management & Talent Development Inspire, coach and manage team members to create a passionate environment Develop hand-in-hand with HR career paths to grow our commercial & retail talents Nurture the retail culture and diffuses a strong retail mindset in the region Foster new ideas that bring added value by providing cohesive and entrepreneurial environment Act as ambassador of the maison for partners, customers and commercial teams Requirements Strong experience in Sales/Retail Management Deep understanding of sales/retail performance and levers that drive the business Entrepreneurial thinking, natural leader with a strong empathetic and energetic communication style Strong analytical and organization skills Strong team working and project management skills combined with ability to work as part of a cross functional team Experience in working transversally with all key functions in markets & HQ Ability to work strategically and collaboratively across departments High level of integrity and dependability with a strong sense of urgency and results-orientation, with a track record for delivering to plan Flexibility to adapt quickly to changing circumstances; able to proactively question and challenge to prioritize and identify solutions in timely manner Clear thinker with outstanding numeric ability supported by a rounded commercial awareness
    Permanent
    Singapore
  • HERMES
    "Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Main Responsibilities: Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships Identifies and handle client enquiries, concerns, and complaints Ensures store presentation is consistent with our brand image Supervise general housekeeping and cleaning duties including performing such duties, if necessary Coordinates with the team on the execution of sales plans and store events Manage and motivate staff to achieve sales targets established Ensures proper security measures are enforced Monitors and assists sales staff development by providing on-the-job training, product training, etc. Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls. Be a mentor to assistant sales supervisors and guide them where required Always maintain a high standard of personal grooming and professional conduct Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team Requirements & Capabilities: Passion in retail industry Tech savvy and good with IT/digital technology Fluent in English and other spoken, written languages a plus Must be a good team player pleasant service oriented and self-motivated Strong team building interpersonal and communication skills Hands on computer knowledge of MS Office
    Permanent
    Singapore
  • PANDORA
    Are you a strategic and detail-oriented leader with a passion for retail operations? Do you thrive in a fast-paced, collaborative environment where you can drive operational excellence and support commercial success? If so, this could be your next career move! About the role As Sales Operations Manager, Asia Cluster, you will lead a team of 4 FTE. This role is pivotal in enhancing the efficiency, effectiveness and consistency of store operations across O&O retail and distributors/partners, refining processes, and ensuring seamless alignment between the sales team and cross-functional departments. You will coordinate commercial initiatives across the Asia Cluster, working closely with internal stakeholders to ensure smooth planning & execution and continuous optimization. Your leadership will empower the Sales Operations and Sales Support teams to deliver excellence in retail systems, store communications, operational standards, and to enhance our customer experience. This is a unique opportunity to shape the operational foundation of a high-performing sales organization within a global, matrixed company. You will foster an inclusive, engaging, and high-performing culture, embedding Pandora's core values-Dream, Dare, Care, and Deliver-in everything we do. What you will do As the Sales Operations Manager, your key responsibilities will include: Operational leadership: Lead and ensure strong, consistent sales operations across multiple markets, fostering a culture of continuous improvement. Strategic Collaboration: Spar with the Sales Director to align operational initiatives with broader sales strategies and goals, providing insights and recommendations for strategic decision manking. Team Leadership: Organize daily operations with and through your team, acting as the primary point of contact and escalation. Cross-Functional Collaboration: Partner with departments and field teams to align and execute sales and visual merchandising strategies across the cluster. Process Optimization: Analyze and improve operational workflows to boost productivity and support sales teams. Collaboration with Global: Collaborate with Sales Ops Team at the global head office to share best practice, streamline processes, and ensure alignment with company-wide strategies Retail Support: Serve as the go-to expert for retail-related topics, supporting stores across the clusters Distributors: Working with our distributors in the cluster to maintain and elevate operations to top class standards Cluster Scope: The Asia Cluster in Pandora has more than 300 points of sale across 11 countries. The cluster drives Owned and Operated Stores in Japan and Singapore and mainly work through partners/distributors in the remainder of the operating countries. The Asia cluster represents an amazing growth opportunity for Pandora. What we're looking for We are seeking a collaborative, detail-oriented, and adaptable leader who thrives in dynamic environments and consistently delivers operational excellence. You are a skilled communicator and problem-solver who can lead a team and build strong relationships across a global organization. Your profile Minimum 5 years of experience in retail, fashion, or FMCG industries. Proven leadership experience with strong interpersonal and team development skills. Preferable experience from a global matrix organization with both Owned & Operated retail and distributor/partner network Background in sales operations, sales support, or a related field within an international organization. University degree in Economics, Business Administration, or a related discipline. Collaborative, approachable, and team-oriented mindset. Excellent communication skills for managing diverse stakeholders. Hands-on, solution-oriented, and adaptable to fast-paced environments. Strong organizational skills with the ability to prioritize and meet deadlines. Why join Pandora in Asia? At Pandora, we're committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we've expanded our global workforce by 40% while reducing attrition by 25% - progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection. We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance-based rewards and access to global leadership development programs. Our culture embraces creativity and individuality and supports internal mobility. As part of a company committed to sustainability, diversity, and craftsmanship, you'll have the platform to lead with purpose and shape the future of a globally recognized brand. Did we get your attention? If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. The icing on the cake This role offers an opportunity in Singapore, a world-class city known for its innovation, sustainability efforts, and multicultural society - making it the ideal location for Pandora's regional team. About Pandora Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.
    Permanent
    Singapore
  • PANDORA
    Are you a strategic and detail-oriented professional with a passion for Retail Sales? Do you thrive in a fast-paced, collaborative environment where you can drive commercial success? If so, this could be your next career move! About the role As a Divisional Sales Manager for Singapore, you will be a part of the Asia Sales & Operations team. You are responsible for the overall sales performance of the Singapore market Owned & Operated (O&O) locations. As a DSM, you are driving the market priorities/focus areas in consultation with the Sales Director, managing the store network and store as well as building and leading high-performing teams. This is a unique opportunity to shape the operational foundation of a high-performing sales organization within a global, matrixed company. You will foster an inclusive, engaging, and high-performing culture, embedding Pandora's core values-Dream, Dare, Care, and Deliver-in everything we do. What you will do As the DSM for Singapore, your key responsibilities will include: Full O&O Retail Accountability in Singapore, setting regional goals and sales targets Commercial accountability for achieving company targets, including the development and the management of our retail distribution channel Collaborate with Sales Ops, E-commerce, Marketing, Merchandizing, Property Management to ensure we approach all distribution channels holistically to drive growth in Singapore Focus on growth initiatives, including product, brand, market, marketing, and visual merchandising through competitive insights Work with the Sales Organization leadership team to develop best practices across Sales Operations and Sales Training in the Asia Cluster Inspire, motivate and develop staff to maintain a high-performance culture and promote a great place to work Oversee the preparation of strategic plans and bring a local vision on marketing, property, e-commerce, merchandising, and HR Prepare budgets, required reports and forecasts and present them to the cluster and global executives Shaping the direction to increase the performance of relevant sales channels and communicating this clearly to the division to ensure alignment and buy-in Having a strong presence in the field to make sure expectations are met across areas such as team & talent management, inventory, brand standards, operational standards and excellence in service, ensuring world-class customer experience Building strong relationships within the sales network to seek out best practices to drive the divisional business and ensure strong cross functional relationships with cluster departments, communicating relevant business information and aligning on delivering on divisional plans for marketing, HR, VM, product, initiatives, etc. Reporting relevant information to the Sales Director in a timely manner, including underlying drivers of performance and trends for decision making Supporting the Sales Director by co-creating and executing strategic initiatives, including but not limited to new store openings, acquisitions and other commercial activities What we're looking for We are seeking a collaborative, detail-oriented, and adaptable DSM who thrives in dynamic environments and consistently delivers. You are a skilled communicator and problem-solver who can build strong relationships across a global organization. Your profile You hold a Bachelor's or Master's degree in Economics, Business Administration, Marketing or similar You ideally have 7+ years of professional experience in retail industry; you have managed divisions or regions of stores Proven success achieved in a full P&L leading role, in a global retail environment (international vision) Extensive experience of working with an international brand in a collaborative matrix organization You can identify areas of opportunities through revenue growth and cost efficiencies, and elevate this into an overall Divisional Strategy in consultation with the Sales Director You have a strong analytical and strategic mind-set combined with excellent communication skills You take ownership for the results in your division, and you set and monitor financials, resources and outcome. Moreover, you identify commercial, operational and people risks and plan actions for mitigation strategies You are passionate about customer experience, and you drive all its elements consistently Collaborative, approachable, and team-oriented mindset. Excellent communication skills for managing diverse stakeholders. Hands-on, solution-oriented, and adaptable to fast-paced environments. Strong organizational skills with the ability to prioritize and meet deadlines. Why join Pandora in Asia? At Pandora, we're committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we've expanded our global workforce by 40% while reducing attrition by 25% - progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection. We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance-based rewards and access to global leadership development programs. Our culture embraces creativity and individuality and supports internal mobility. As part of a company committed to sustainability, diversity, and craftsmanship, you'll have the platform to lead with purpose and shape the future of a globally recognized brand. Did we get your attention? If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. The icing on the cake This role offers an opportunity in Singapore, a world-class city known for its innovation, sustainability efforts, and multicultural society - making it the ideal location for Pandora's regional team. About Pandora Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.
    Permanent
    Singapore
  • THE BODY SHOP
    The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell Manage the efficient and accurate execution of wholesale orders from franchisees, acting as the primary point of contact for markets on supply-related queries. By building and maintaining strong relationships with both markets and internal stakeholders, this role will ensure that market orders are processed in line with requirements, regulatory standards, and shipping schedules. Monitor orders from processing through to despatch, address any discrepancies or delays, and resolve any post-despatch issues such as QC claims and shipment discrepancies. A critical role in maximizing service levels (order fulfilment) to meet KPIs, analysing open orders, and collaborating with key internal stakeholders to ensure timely product delivery and achievement of monthly turnover target. More about the role Customer Care Act as the first point of contact for market supply-related queries. Build and maintain strong relationships with markets, committed to provide high quality service. Collaborate effectively with internal stakeholders to meet objectives and ensure smooth operations by managing and resolving queries promptly. Accurately and timely process market orders Order Management Order receipt: Verify order accuracy for both forecasting and non-forecasting markets. Handle ad-hoc market orders and request for supply availability checks to facilitate smooth order execution. Registration: Check with markets on registration status, and coordinate with master data team for updates in system. Pricing: Work with commercial team to update pricing in system for order processing. Data integrity: Maintain data accuracy, including managing substitutions, OTC change, discontinuation lines and deployment. Order Process: Process orders in line with market's requirements, regulatory standards and shipping schedules. Focus on increasing the likelihood of successful despatch by proactively maximizing orders, identifying and resolving challenges, while collaborating closely with the DC team to address shipping issues and meet despatch deadlines. Order Tracking: Review opportunities to fulfil backorders. Allocate BME orders from FSS to SAP, ensuring accurate data transfer. Track backorders hitting M+3 and inform markets to replan accordingly. Service levels: Drive improvement in order fulfillment to meet KPIs by analyzing open orders, maintaining data quality and optimizing available stock. Reporting: Communicate fulfillment status, open order reports, FSS reports and cross-line reports to markets. Post-Despatch Support: Handle post-despatch inquiries, address shipment discrepancies and quality control (QC) issues promptly to ensure timely resolution. Log and validate claims for QC, shortages, overages, and damages, following up and processing discrepancies and QC claim settlements. Task & Process Management: Process bank documentation for high-risk markets. Prepare for and attend monthly market S&OP for top 4 markets. Conduct regular check-ins with smaller markets to resolve queries, ensure alignment and offer necessary support. Handle air freight requests with shipping team and markets. Perform other Ad-hoc duties as needed Working Relationships & Interfaces (where applicable): Internal BSI DC01 APAC Data Process APAC Forecasting BSI Commercial APAC BM APAC Finance BSI Finance BSI Global Master Data BSI Regulatory External Franchise Markets Others Responsible for maintaining the ethical standards of The Body Shop including minimising the environmental, health and safety risks in the workplace. Report potential risks, real accidents and near misses to relevant managers. Champions, supports and participates in The Body Shop's Values and Campaigns. What we look for Experience: 1 to 2 years of experience in a customer care position in a supply chain or retail environment Knowledge of order management processes / supply chain Ability to process large amount of data accurately and efficiently to analyse and present to markets Attention to detail and accuracy Knowledge in SAP S4 SAP Basics (Create and Maintain Sales Orders, Open/Backlog Sales Order Management) preferred but not necessary Qualifications: Diploma/Degree in Supply Chain / Logistics Management or relevant aspect Competencies required: Fluent in both spoken and written English Ability to build and maintain relationships with markets and internal stakeholders Advanced Excel knowledge Strong analytical skills with a keen attention to detail and the ability to interpret data Capable of processing large volumes of complex and sensitive information accurately and efficiently, even in high-pressure situations Ability to co-ordinate and work with multiple parties, adapting to changing business priorities with independence Knowledge of supply chain concepts will be an added advantage
    Permanent
    Singapore
  • ESSILORLUXOTTICA GROUP
    If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible! Your role We are looking for a proactive and results-driven Sales Executive professional to manage and grow our optical business. The ideal candidate will have a strong background in optometry or as an optician, with at least 3 years of experience in the optical industry. This role involves building and maintaining strong client relationships, expanding product distribution, and achieving sales and collection targets. You will also conduct market research, generate leads, and provide timely feedback on market and competitor activities. A keen eye for merchandising standards, excellent communication skills, and the ability to travel for client meetings are essential. If you're passionate about eye care, enjoy engaging with clients, and thrive in a dynamic sales environment, we'd love to meet you. Key Responsibilities Call plan To service all accounts in a assigned territory consistently as per approved routing and to complete all assigned calls. To achieve or exceed and consistently maintain visitation KPI's. Provide quality customer service to all accounts and maintain excellent trade relationship. To continuously strive to extend distribution for the selective range of Luxottica products to all accounts. Client Relationship Build constructive relationships with Merchandise Manager, Store Manager and dedicated associates. Act as a Brands' point of reference for client's feedbacks and needs. Account Portfolio Responsibility To consistently build new distribution and to submit report to Field Sales Manager every month. Ensure that sufficient stocks are sold to every Account to avoid out of stocks (O.O.S) situation and in order to achieve sales objectives. Ensure that all credit accounts in the assigned area are well controlled and all outstanding amounts due are collected in accordance to the company's collection policies. Ensure high level of brand awareness through effective use and maintenance of P.O.S. materials and maintain coherence to Brands guidelines and standards in the stores. To submit proposal for opening new accounts and to advise HQ on closure of account. Reporting Ensure that all Sales, Distribution and Collection Targets are achieved consistently. To prepare and present Monthly Sales Report and market feedback to the company during the quarterly Cycle Meetings. Implement Luxottica trade programs and activities in accordance with agreed guidelines. To provide Management with timely and accurate feedback on customer and competitors' activities. Be fully prepared to participate and attend all Sales Meeting / Collection Release as directed by management irrespective of timing and dates. To establish a reputation for sincerity, honesty and reliability. Keep an open attitude and active mind, a preparedness to learn and improve personal skills and to adapt to changing circumstances. Main responsibilities: AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: A - Market Research and Analysis: Conduct market research to identify new business opportunities, analyze market data to develop growth strategies for Sabah State B - Lead Generation and Prospecting: Identify potential clients through networking and other channels, maintain a database of leads focusing Kota Kinabalu C - Client Relationship Management: Build and maintain relationships with new and existing clients, address client needs and ensure satisfaction NETWORK OF INTERACTION: INTERNAL: 1. Sales Department: Interaction: Coordinate on sales strategies and share leads. Purpose: Ensure cohesive sales efforts and streamline the sales pipeline. 2. Customer Service Department: Interaction: Address client issues and gather feedback. Purpose: Maintain client satisfaction and resolve issues promptly. EXTERNAL: 1. Clients and Prospects: Interaction: Engage with current and potential clients. Purpose: Drive sales growth and build long-term relationships. 2. Industry Associations: Interaction: Participate in industry networks and forums. Purpose: Stay informed about trends and identify opportunities. 3. Competitors: Interaction: Monitor competitor activities. Purpose: Gather intelligence and adjust strategies accordingly. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE Educational Background in Optician or Optometry At least 3 years of experience in optical industry Strong problem-solving skill Experience in business development or sales within the optical industry Excellent communication and negotiation skills Ability to travel for client meetings and company events What's in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. Entitled to 16 working days holidays (exclusive of all local Public Holidays) in the Company's holiday year which runs from January to December.Entitled to private medical cover which company will pay for the premium for this service. Confirmed employees will be entitled to yearly executive medical checkup or dental reimbursement for scaling, filling and extraction expenses of Maximum combine limit of RM 800 per year. Entitled to 2 free pairs of either sun or optical frames or lenses and a range of discounts off wholesale pricing throughout the year after completed the probation. Possibility of flexible ways of working (hybrid-work from home 2 days per week) Gain access to countless opportunities for growth, whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process. Join the Employee Shareholding Program to share in the Company's success and directly benefit from EssilorLuxottica's growth according to company prevailing policy. Enjoy team-building events and recreational activities organized by our volunteer-based 'We Care Committee' in Malaysia. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight. Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
    Permanent
    Singapore
  • ESSILORLUXOTTICA GROUP
    If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible! Your role We are looking for a proactive and results-driven Sales Executive professional to manage and grow our optical business. The ideal candidate will have a strong background in optometry or as an optician, with at least 3 years of experience in the optical industry. This role involves building and maintaining strong client relationships, expanding product distribution, and achieving sales and collection targets. You will also conduct market research, generate leads, and provide timely feedback on market and competitor activities. A keen eye for merchandising standards, excellent communication skills, and the ability to travel for client meetings are essential. If you're passionate about eye care, enjoy engaging with clients, and thrive in a dynamic sales environment, we'd love to meet you. Key Responsibilities Call plan To service all accounts in a assigned territory consistently as per approved routing and to complete all assigned calls. To achieve or exceed and consistently maintain visitation KPI's. Provide quality customer service to all accounts and maintain excellent trade relationship. To continuously strive to extend distribution for the selective range of Luxottica products to all accounts. Client Relationship Build constructive relationships with Merchandise Manager, Store Manager and dedicated associates. Act as a Brands' point of reference for client's feedbacks and needs. Account Portfolio Responsibility To consistently build new distribution and to submit report to Field Sales Manager every month. Ensure that sufficient stocks are sold to every Account to avoid out of stocks (O.O.S) situation and in order to achieve sales objectives. Ensure that all credit accounts in the assigned area are well controlled and all outstanding amounts due are collected in accordance to the company's collection policies. Ensure high level of brand awareness through effective use and maintenance of P.O.S. materials and maintain coherence to Brands guidelines and standards in the stores. To submit proposal for opening new accounts and to advise HQ on closure of account. Reporting Ensure that all Sales, Distribution and Collection Targets are achieved consistently. To prepare and present Monthly Sales Report and market feedback to the company during the quarterly Cycle Meetings. Implement Luxottica trade programs and activities in accordance with agreed guidelines. To provide Management with timely and accurate feedback on customer and competitors' activities. Be fully prepared to participate and attend all Sales Meeting / Collection Release as directed by management irrespective of timing and dates. To establish a reputation for sincerity, honesty and reliability. Keep an open attitude and active mind, a preparedness to learn and improve personal skills and to adapt to changing circumstances. Main responsibilities: AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: A - Market Research and Analysis: Conduct market research to identify new business opportunities, analyze market data to develop growth strategies for Sabah State B - Lead Generation and Prospecting: Identify potential clients through networking and other channels, maintain a database of leads focusing Kota Kinabalu C - Client Relationship Management: Build and maintain relationships with new and existing clients, address client needs and ensure satisfaction NETWORK OF INTERACTION: INTERNAL: 1. Sales Department: Interaction: Coordinate on sales strategies and share leads. Purpose: Ensure cohesive sales efforts and streamline the sales pipeline. 2. Customer Service Department: Interaction: Address client issues and gather feedback. Purpose: Maintain client satisfaction and resolve issues promptly. EXTERNAL: 1. Clients and Prospects: Interaction: Engage with current and potential clients. Purpose: Drive sales growth and build long-term relationships. 2. Industry Associations: Interaction: Participate in industry networks and forums. Purpose: Stay informed about trends and identify opportunities. 3. Competitors: Interaction: Monitor competitor activities. Purpose: Gather intelligence and adjust strategies accordingly. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE Educational Background in Optician or Optometry At least 3 years of experience in optical industry Strong problem-solving skill Experience in business development or sales within the optical industry Excellent communication and negotiation skills Ability to travel for client meetings and company events What's in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. Entitled to 16 working days holidays (exclusive of all local Public Holidays) in the Company's holiday year which runs from January to December.Entitled to private medical cover which company will pay for the premium for this service. Confirmed employees will be entitled to yearly executive medical checkup or dental reimbursement for scaling, filling and extraction expenses of Maximum combine limit of RM 800 per year. Entitled to 2 free pairs of either sun or optical frames or lenses and a range of discounts off wholesale pricing throughout the year after completed the probation. Possibility of flexible ways of working (hybrid-work from home 2 days per week) Gain access to countless opportunities for growth, whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process. Join the Employee Shareholding Program to share in the Company's success and directly benefit from EssilorLuxottica's growth according to company prevailing policy. Enjoy team-building events and recreational activities organized by our volunteer-based 'We Care Committee' in Malaysia. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight. Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
    Permanent
    Singapore
  • KERING EYEWEAR
    How you will contribute Act as the primary point of contact for key clients, building and maintaining strong, long-term relationships.Understand the client's business goals, challenges, and needs to provide tailored solutions.Work with Trade Marketing for Product Marketing Assets implementation, POSM, and other Trade Marketing and Marketing Initiatives.Identify opportunities to upsell, cross-sell, and expand business within key accounts.Analysis of Data and plan for customer replenishmentDevelop and implement account plans to achieve sales targets and growth objectives.Monitor and analyze account performance, identifying trends and areas for improvement.Negotiate contracts, pricing, and terms with key clients to ensure mutual satisfaction.Close deals and secure renewals or expansions of existing contracts.Stay informed about industry trends, competitor activities, and market conditions that may impact key accounts.Forecast future sales and revenue from key accounts.Who you are Bachelor’s degree+2 years working experienceExperience within fashion / luxury, cosmetics, FMCG environmentsFluent in English and local languageStrong communication and interpersonal skills.Excellent negotiation and sales abilities.Strategic thinking and problem-solving skills.Ability to build and maintain relationships.Proficiency in CRM software and sales tools.Industry knowledge and business acumen.Why work with us This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
    Permanent
    Singapore
  • HERMES
    Major Responsibilities: Assist and report to Assistant Store Manager to manage and oversee the daily store operations. Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships Identifies and handle client enquiries, concerns and complaints Ensure store presentation is consistent with our brand image Supervise general housekeeping and cleaning duties including performing such duties, if necessary Coordinates with the team on the execution of sales plans and store events Manage and motivate staff to achieve sales targets established Ensure proper security measures are enforced Monitor and assist sales staff development by providing on-the-job training, product training, etc Communicate timely with both internal and external parties, which include emails, text messages and phone calls Be a mentor to assist sales staff and guide them where required Always maintain high standard of personal grooming and professional conduct Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team Requirements & Capabilities: Passion in retail industry At least 2 years in supervisory role Tech savvy and good with IT/digital technology Hands on knowledge in MS Office Good team player, pleasant, service oriented and self-motivated Strong team building, interpersonal and communication skills Fluent n English
    Permanent
    Singapore
  • ESSILORLUXOTTICA GROUP
    If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible Your role We are looking for an experienced Lens, Business Development Executive to lead the development of the lens business across different districts. The Business Development Executive is responsible for identifying leads and business opportunities for the category as well as maintaining client accounts. He/She will ultimately responsible for delivering the commercial objectives and develop strategic techniques to grow the optical (lens) business in assigned state. . Responsibilities: Overall responsible for the achievements of sales, growth and profitability of the assigned accounts Reponsible for planning and execution of collaborative marketing initiatives with key accounts Responsible for portfolio management (brands / products) ensuring ongoing success of specific brands or product lines Plan, organize and manage key account related activities that includes eye-care practitioners' training, consumer road show, trade show, promotional campaigns and new product launches Provide after-sales support to Key and major clients Main requirements: Proven experience in customer management and sales analysis.Strong analytical skills with the ability to interpret data and provide actionable insights.Excellent communication and interpersonal skills.Proficiency in data management tools and excel. Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. What's in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us Entitled to 16 working days holidays (exclusive of all local Public Holidays) in the Company's holiday year which runs from January to December. Entitled to private medical cover which company will pay for the premium for this service. Confirmed employees will be entitled to yearly executive medical checkup or dental. Discounts off wholesale pricing throughout the year after completed the probation. Join the Employee Shareholding Program to share in the Company's success and directly benefit from EssilorLuxottica's growth according to company prevailing policy. Enjoy team-building events and recreational activities organized by our volunteer-based 'We Care Committee' in Malaysia. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight. Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
    Permanent
    Singapore
  • HERMES
    "A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world" MAIN RESPONSIBILITIES: Back Office Customer Service Management Management and follow-up of Customer Services Contribute to your team's effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team. Be a real partner to sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on Customer Services Lead and Monitor the business performance of all service-related operations, ensuring alignment with business objectives Supervise and analyze conversion rates and average durations for reservations and customer requests Monitor lead times at each relevant step of the aftersales & repair lifecycle process, identifying bottlenecks and proposing corrective actions when needed Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store Actively review workflows for better efficiencies Store Administration HR & Store Team Administration Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc. Coordinate with external agencies to plan external / temporary staff Manage and / or organize internal communication: information dispatch, notes, organization chart or contact list updates, etc. Store orders Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms Oversee the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing Maintenance & Security Be responsible for store day-to-day maintenance (lighting, cleaning, access, security...): coordinate with suppliers and Head Office, ensure timely interventions, control the quality Manage internal and external security agents Team Management Global performance follow-up Follow up closely the quality of interactions of your team members with customers and make sure they are in line with Hermès Standards of excellence Organize weekly morning briefs with your team and provide regular feedbacks to your Assistant Store Manager (BOH) Develop your team member's ability to back each other up in case of absence Individual performance follow-up and development Participate in the training process for newcomers in your team: Hermès culture, product knowledge and other specific job responsibilities Continuously coach and train your team members on all knowledge and skills necessary to the pursuit of the team's objectives Be responsible for the yearly appraisals of your team members: monitor the development of all expected hard and soft skills, set the objectives for the following year, anticipate career path possibilities Recruitment Participate actively in the recruitment process for your team, with the support of your HR department: sourcing relevant profiles, conducting interviews etc. PERFORMANCE INDICATORS Relevant service-related KPIs (lead times, turnover generated from services, conversion rates etc) Individual contribution to the efficiency and quality of store administration / operations Quality of relationship and partnership with the sales team Quality of relationships with customers REQUIREMENTS & CAPABILITIES Passionate about retail and luxury Minimum 6 years of working experience Significant previous management experience in administrative / operations position, preferably in Retail environment Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate Service- and customer-oriented (internal and externa customers), with excellent communication skills Proficient with Excel / IT tools Team player - first experience of management appreciated Language requirements: fluency in English is mandatory (written and oral)
    Permanent
    Singapore
  • BIRKENSTOCK
    BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia. YOUR TASKS: You act as the primary contact for all account-specific matters, maintaining strong client relationships. You achieve or exceed revenue, volume, and ASP targets. You develop and implement regional marketing plans in collaboration with the Marketing Manager. You segment channels effectively, working closely with the Merchandising Manager. You ensure timely product delivery and manage payment collections with support from the Customer Service team. You plan and execute store expansions and upgrades in line with company goals. You oversee Visual Merchandising (VM) to align with brand standards. You conduct monthly partner reviews to assess performance and alignment. You provide regular management reports on Sell-In, Sell-Out, and Inventory. You collaborate with Head of Sales SEA & Down Under to identify growth opportunities. YOUR COMPETENCIES: Bachelor's degree or higher, ideally with 5-10 years of relevant experience in apparel or consumer goods. Strong project management, strategic planning, and research skills with a structured, entrepreneurial approach. Proactive team player with excellent stakeholder management, communication, and negotiation abilities. Results-driven, with hands-on mentality, intercultural competence, and passion for retail and footwear. Advanced MS Office skills, particularly in Excel; experience with SAP (MM/SD modules) is an advantage. Fluent in English, with excellent verbal and written communication skills. WE OFFER: BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our HR International Team is looking forward to receiving your online application! Please hand in your application in English.
    Permanent
    Singapore
  • BIRKENSTOCK
    BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia. YOUR TASKS: Retail Operations: Oversee daily operations of all Singapore DTC stores, ensuring smooth processes and premium customer service. Business Performance: Monitor KPIs, review store performance, and drive sales growth, profitability, and operational excellence. P&L Management: Hold full P&L responsibility per store, creating and reviewing models to ensure profitability and cash flow. Store Projects: Lead new store openings, renovations, and retail projects on time, on budget, and in line with brand standards. Campaign Execution: Partner with stakeholders to deliver impactful retail campaigns and in-store activations that drive traffic. Process Optimization: Develop, implement, and improve SOPs to maximize efficiency, compliance, and consistency across stores. Team Leadership: Coach, train, and motivate Store Managers to achieve business goals while building a customer-focused culture. Cross-Functional Support: Collaborate with HR, Finance, Merchandising, and Marketing to resolve issues and enhance store success. YOUR PROFILE: Leadership Skills: Proven ability to lead, motivate, and inspire retail teams to achieve targets and deliver best-in-class customer service. Analytical Skills: Strong financial and analytical abilities to manage P&L, review KPIs, and optimize store performance for sustainable profitability. Retail Expertise: Minimum 5 years' multi-store retail operations experience, ideally in footwear, fashion, or lifestyle brands. Educational Background: Bachelor's degree in Retail, Business, Management, or a related field preferred. Brand Passion: Enthusiastic advocate for the Birkenstock brand with a genuine passion for product and customer experience. Operational Excellence: Skilled in managing day-to-day store operations independently while aligning with global retail strategies. Language & Tech: Fluent in English, other languages a plus; proficient in Microsoft Office and experienced with retail systems. Working Style: Dynamic, hands-on, and resilient professional, comfortable in both retail and office environments, with flexibility for regional travel. WE OFFER: BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations! If you have any further questions, please contact [email protected].
    Permanent
    Singapore
  • BIRKENSTOCK
    BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia. YOUR TASKS: Retail Operations: Assist in creating Retail SOPs, audit frameworks, and performance review structures Forecasting: Participate in the weekly Joint Forecast process with timely updates and documentation Training: Develop training materials, onboarding decks, and support the Footbed Circle employee program Reporting: Build and maintain retail reports, dashboards, and KPI trackers using Excel or Tableau Visual Merchandising: Assist in creating VM guidelines, seasonal updates, and compliance reviews Events: Support logistics and execution of retail events, activations, and the Retail Leaders Summit Market Research: Conduct retail trend research, competitor analysis, and benchmarking on best practices Collaboration: Work with multiple teams to enhance retail operations and overall store performance YOUR PROFILE: Education: Currently pursuing a degree in Business, Retail Management, Marketing, Communications, or a related field Organization & Project Management: Strong organizational skills with the ability to manage multiple projects efficiently Data & Reporting: Comfortable working with data and reporting tools such as Excel and Tableau Attention to Detail: Detail-oriented with a proactive, collaborative, and solution-driven mindset Communication Skills: Excellent writing, presentation, and design abilities using PowerPoint or Canva, with a passion for retail and customer experience WE OFFER: BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations! If you have any further questions, please contact [email protected].
    Internship
    Singapore